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LUIS ENRIQUE MATA MORA

AI Solutions Engineer | Applied AI Architect | Customer Engineering | LLM Integration | Enterprise Automation

San José, Costa Rica | Remote | +506 8620 7452 | luisenriquematamora@gmail.com | linkedin.com/in/luisenriquemata | cv.sistemasorbix.com

PROFESSIONAL SUMMARY

Customer-facing Applied AI and Cloud Solutions Engineer with 14+ years of technical experience across enterprise support, solution consulting, cloud integration, APIs, Linux infrastructure and AI-powered automation. Founder and Lead AI Solutions Architect of Orbix AI Systems, building AI workflow systems that integrate OpenAI APIs, cloud services, ERP/CRM platforms, backend services and business process automation.

TARGET ROLES

  • AI Solutions Engineer
  • Applied AI Architect
  • Customer Engineer
  • Technical Solutions Engineer
  • AI Success Engineer
  • Systems Development Engineer
  • Platform Engineer
  • Automation Architect
  • Cloud Integration Engineer

CORE KEYWORDS

OpenAI API, ChatGPT Enterprise, LLM Integration, AI Agents, Agentic Workflows, Prompt Engineering, Function Calling, Tool Use, RAG Concepts, Embeddings, Semantic Search, AI Evaluation, AI Governance, Human-in-the-Loop Systems, Enterprise AI Adoption, Customer Success Engineering, Technical Account Management, Technical Consulting, Solution Architecture, Python, FastAPI, Node.js, JavaScript, REST APIs, SDKs, Webhooks, Azure, Google Cloud, Cloud Run, Cloud Functions, Docker, Linux, Ubuntu Server, Nginx, PostgreSQL, Redis, SQL Server, SQLite, Odoo ERP, HubSpot CRM, n8n, Power Automate, Azure Logic Apps, SSL/TLS, OAuth, JWT, IAM Concepts, API Security, Monitoring, Incident Response, DevOps, systemd, CI/CD Concepts.

PROFESSIONAL EXPERIENCE

Lead AI Solutions Architect / Founder | Orbix AI Systems | 2021 - Present

  • Designed and implemented AI-powered business automation solutions integrating OpenAI APIs, Azure services, ERP/CRM platforms, Odoo, HubSpot, n8n, Python/FastAPI, Node.js, PostgreSQL and Linux infrastructure.
  • Translated operational workflows into AI use cases, solution designs, proof-of-concept plans, technical demos, workshops and customer-facing architecture explanations.
  • Built cloud-integrated backend services and API workflows for AI-assisted routing, CRM/ERP automation, customer communications and operational decision support.
  • Designed modular AI systems and operating models for cognitive coordination, risk and ambiguity evaluation, monitoring, workflow orchestration and human-in-the-loop execution.
  • Created technical documentation, architecture narratives, implementation roadmaps and enablement material to explain AI systems to technical and non-technical stakeholders.

Independent IT Consultant / Systems Developer | 2012 - 2021

  • Designed, developed and supported POS, ERP-style, billing, inventory, reporting, logistics and administrative systems.
  • Built database structures, business rules, validation logic, user workflows, backup procedures and operational tools for production environments.
  • Provided technical and functional support to business users, resolving incidents and maintaining continuity.

Technical Support Specialist / Network Support Engineer | 2014 - 2022

  • Provided L1/L2 technical support, troubleshooting, CRM/ticket handling, incident documentation and escalation.
  • Supported TCP/IP, OSI, DNS, routing, switching, VPN concepts, connectivity issues and SLA-aware case documentation.

PROJECTS

  • Orbix Routing: AI-assisted workflow routing and request classification for customer communications, CRM/ERP contexts and operational triage.
  • ENKI: Cognitive coordination layer for interpreting events, prioritizing signals and recommending actions.
  • MYNDRA: Human-in-the-loop risk and ambiguity evaluation layer.
  • SENTINEL: Monitoring and resilience model for services, logs, security signals, backups, endpoints and remediation workflows.
  • Orbix AI Credit Wallet: FastAPI service integrated with Odoo XML-RPC to manage AI credits, reservations, consumption, refunds and watchdog recovery.
  • KAIROS / Avatar Runtime: AI-assisted communication, WhatsApp workflow automation, commerce flows and avatar interactions.

EDUCATION

Bachelor's Degree in Computer Systems Engineering - Universidad Latina de Costa Rica.

Cisco CCNA 1, 2, 3 and 4 - Universidad Nacional de Costa Rica.

LANGUAGES

Spanish: Native. English: Professional working proficiency.